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Shopping Terms

TERMS OF SHIPPING, PURCHASING AND RETURNS

Please note all payments are charged at the time of check out to help prevent fraudulent orders. You are not allowed by any means, to make a purchase with someone else's credit/debit card even with consent. If you are a first time customer and the ship to and bill to address are different (especially a large sum order) we reserve the right for you to sign a purchase agreement to authorize the order. We support SSL to ensure the transmission of your sensitive information so it cannot be intercepted or decoded. We will not rent, sell, purchase history, personal information or give your name or credit card/bank information to any other company, agency or individual. We will not store cardholder data on the website or hard drive. If you submit and we process a fraudulent order we will forward the transaction to the proper authorities in your area, no matter how small the transaction. At times, civil litigation will also be imposed.

All the items that are displayed on the portal are delivered by the respective vendors mentioned on the site.

All orders will be shipped from the vendor’s locations. All orders arrive within 48 hours depending on area shipped to. Delays in delivering your order might be incurred due to excessive traffic, holidays, extreme bad weather or any type of natural disaster.

Return Policy

We will accept any returns as long as the merchandise is in sellable condition and is in the original manufacturer packaging. If customer receives wrong merchandise (our mistake) we will reimburse or ship you the correct item at no extra cost. Always contact customer service to get a Return Authorization. Orders can be placed 24 hours a day, 7 days a week. You can reach a customer service representative on contact@ecityindia.com Our working hours are Monday through Friday 10am to 6pm, Saturdays 10am to 2pm.

To cancel orders, submit the cancel order form in the website mentioning your order number. A full refund will be issued for merchandise and shipping charges. However if your order has been shipped out, the customer has the option to refuse the package once it arrives. If an order is refused, a refund will be issued only for the merchandise portion of the order once it is returned

Service and Delivery Charges

There will be a nominal 5% service cum delivery charges on the items. This however will reflect as an additional amount on the MRP of the items.

Disclaimer

eCityIndia will deliver to the shipping address that the customer specifies. However additional charges may apply if the package is redirected, an address is incomplete or a correction is required.

All products mentioned under the respective vendors are delivered from their respective outlets and the quality of the products are subject to the availability at the respective outlets and are given at the sole responsibilites of the vendors.

Privacy Policy

At ecityindia.com we value your Privacy. We will not sell or rent your personal information to anyone. The details of your purchases are not revealed to third parites. We use the information collected about you to personalize the services offered, to speed up your orders, and to serve you better. Your email id's are not sold or hired.

Security

Your credit card info is very secure on ecityindia.com

Here is why:

  • Unlike other websites, we do not capture or store any credit card information on our servers. All card information is directly passed by a secure(https) page to CCAvenue. This is more secure than the method used by many websites.

  • Additionally, your card CVV number is an added security feature to help protect you against misuse of your card. The CVV Number is a group of 3 or 4 digit numbers printed on the back of the card, immediately following your credit card number.

 






 
 
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